Sword & Shield Enterprise Security, Inc.

SEWP IV Ordering Guide and Contact Information

NNG07DA21B

Overview

The Solutions for Enterprise-Wide Procurement (SEWP-IV) Contract (NNG07DA21B) is a Government Wide Agency Contract (GWAC) available to NASA, all other United States Government Agencies and authorized government contractors.

Providing world-class network security services and products is our only business. Sword & Shield is a network security services company specializing in information assurance services and offering best-of-breed security products. Our partnerships with over twenty-five security product manufacturers and our comprehensive security consulting services guarantees you accurate responses to your most complex network security designs. Our sales engineers are prepared to assist IT managers and contracting officers in procuring security products that solve security problems. Our security engineers are highly skilled, certified, and experienced with government security in both classified and unclassified environments. Our advanced website, www.securehq.com provides the latest security product information, a fast and convenient way for you and your customers to keep abreast of what is happening in the world of network security.

Sword & Shield Sales Agents

While Sword & Shield maintains a network security focus, as a prime contractor holding a SEWP contract, we are free to add any IT related in scope products on our contract. We have sales agents (sub-contractors) who are specialists in various IT products who sell their products to government agencies through our contract. Sword & Shield is ultimately responsible for all delivery orders awarded to our contact. Therefore, the following information applies to all orders awarded to Sword & Shield.

How to Obtain a Quote for Products and Services

A quote from Sword & Shield for products and services can be obtained in one of four convenient ways.

• Call toll free 1 800 860-0075 Press 0 and speak to one of our sales associates
• Email sewp-sales@securehq.com
• FAX: 865-244-3599
• A request for quote feature is available from the SEWP BOWL at http://sewp.nasa.gov/

How to Order

Products and services are furnished under this contract by issuance of firm fixed price delivery orders from any Government agency or authorized contractors performing work for a Government agency.

SEWP Delivery Orders must always be routed to the NASA SEWP BOWL address from the appropriate agency's procurement office and should not be sent directly to Sword & Shield. To insure prompt forwarding of orders please insure that all Delivery Orders include at least the following information

• Date of order.
• Contractor SEWP contract number.
• Order Number (unique to the ordering Agency)
• Appropriation and accounting data.
• Contract Line Item Numbers for products and services
• Product/Service description to be delivered
• Complete delivery address and Point of Contact name and telephone number.
• Delivery due dates and period of performance for services.
• The firm fixed price of the order.
• The ordering Agency billing address.
• Signature of Order Contracting Officer.

Send orders and completed forms to:

NASA/Goddard Space Flight Center

SEWP BOWL

Code 290.3

Building 28 Room W284

Greenbelt, MD 20771

Phone: (301) 286-1478

Or Fax order and completed forms to:

(301) 286-0317

Or E-Mail PDF or Image Files to:

sewporders@sewp.nasa.gov

Note: All orders should be accompanied by the SEWP Fax Cover Sheet (PDF).

Under normal circumstances, the time between the receipt of a Delivery Order at the NASA SEWP BOWL and delivery to Sword & Shield is less than 1 business day.

How to Troubleshoot a Problematic Order

Our customer care representatives are committed to getting products deliver on time, to the right location, and invoiced correctly. Should a problem occur in an order contact our SEWP customer service representative at 1-800-860-0075 Press 2 or by email at sewp-orders@sses.net

Surcharge

The authorized scale for all Federal Agencies is:

Order Amount	Fee percentage
$0 to $2,000,000	0.50%
$2,000,000 and up	$10,000 cap

NASA SEWP reserves the right to adjust all surcharge rates as the SEWP BOWL budget so requires.

How to Contact Sword & Shield

Sword & Shield is located at:

Sword & Shield Enterprise Security, Inc.

1431 Centerpoint Blvd.

Suite 150

Knoxville, Tennessee 37932-1984

Sword & Shield Toll Free Sales and Support:

1-800-860-0075

Website: www.securehq.com

Federal Tax ID: 62-1670799

DUNS: 966833766

CAGE: 1CMU1

Program Manager: sewp-manager@sses.net

Request for Quotes: sewp-sales@sses.net

In Process Order Assistance: sewp-order@sses.net

Technical Support: sewp-orders@sses.net

Payment Information

Payment terms - Net 30 days from the date of Government receipt of invoice or date of acceptance, whichever is later.

Payment Address:

-By Mail

Sword & Shield Enterprise Security, Inc.

1431 Centerpoint Blvd.

Suite 150

Knoxville, TN 37932

-By Electronic Funds Transfer (EFT)

Sword & Shield point of contact for EFT is:

Chris Cobb

Controller

Telephone: 865-244-3507

FAX: 865-244-3599

Email cmc@sses.net

Delivery Requirements

Delivery of products shall be in accordance with individual delivery orders issued under these contracts. Shipping to the address specified in each delivery order shall be within 30 calendar days or as otherwise agreed to by the contracting parties.

Additional delivery terms or schedules, such as expedited shipping or shipping to addresses, are negotiated between Sword & Shield and the ordering agency contracting officer.

Partial shipment and partial payments are allowed under the contract unless otherwise specified by the ordering contracting officer.

Installation, Basic Warranty, Extended Warranty, Technical Support, Software Support

Basic warranty offerings are specific to each manufacturer's product.

Extended warranty can be purchased and begun anytime during the standard commercial warranty period. The extended warranty provides coverage for 12, 24 or 36 months after its initial start date, regardless of the commercial warranty period. The extended warranty coverage depends on the option purchased from the product manufacturer.

Each product manufacturer maintains a technical support team to assist with product problem reports on products under basic warranty and extended warranty and assist the user toward timely resolution of the reported problem. You are encouraged to contact us on weekdays from 8:00 AM to 6:00 PM EST should you need our assistance with interfacing with the manufacturer's support team. Please call our toll-free number, 1-800-860-0075 or email sewp-orders@sses.net.