Sword & Shield Enterprise Security, Inc.

SEWP IV Ordering Guide and Contact Information

NNG07DA21B

Overview

The Solutions for Enterprise-Wide Procurement (SEWP-IV) Contract (NNG07DA21B) is a Government Wide Agency Contract (GWAC) available to NASA, all other United States Government Agencies and authorized government contractors.

Providing world-class network security services and products is our only business. Sword & Shield is a network security services company specializing in information assurance services and offering best-of-breed security products. Our partnerships with over twenty-five security product manufacturers and our comprehensive security consulting services guarantees you accurate responses to your most complex network security designs. Our sales engineers are prepared to assist IT managers and contracting officers in procuring security products that solve security problems. Our security engineers are highly skilled, certified, and experienced with government security in both classified and unclassified environments. Our advanced website, www.securehq.com provides the latest security product information, a fast and convenient way for you and your customers to keep abreast of what is happening in the world of network security.

Sword & Shield Sales Agents

While Sword & Shield maintains a network security focus, as a prime contractor holding a SEWP contract, we are free to add any IT related in scope products on our contract. We have sales agents (sub-contractors) who are specialists in various IT products who sell their products to government agencies through our contract. Sword & Shield is ultimately responsible for all delivery orders awarded to our contact. Therefore, the following information applies to all orders awarded to Sword & Shield.

How to Obtain a Quote for Products and Services

A quote from Sword & Shield for products and services can be obtained in one of four convenient ways.

• Call toll free 1 800 860-0075 Press 0 and speak to one of our sales associates
• Email sewp-sales@securehq.com
• FAX: 865-244-3599
• A request for quote feature is available from the SEWP BOWL at http://sewp.nasa.gov/

How to Order

Products and services are furnished under this contract by issuance of firm fixed price delivery orders from any Government agency or authorized contractors performing work for a Government agency.

SEWP Delivery Orders must always be routed to the NASA SEWP BOWL address from the appropriate agency's procurement office and should not be sent directly to Sword & Shield. To insure prompt forwarding of orders please insure that all Delivery Orders include at least the following information

• Date of order.
• Contractor SEWP contract number.
• Order Number (unique to the ordering Agency)
• Appropriation and accounting data.
• Contract Line Item Numbers for products and services
• Product/Service description to be delivered
• Complete delivery address and Point of Contact name and telephone number.
• Delivery due dates and period of performance for services.
• The firm fixed price of the order.
• The ordering Agency billing address.
• Signature of Order Contracting Officer.

Send orders and completed forms to:

NASA/Goddard Space Flight Center

SEWP BOWL

Code 290.3

Building 28 Room W284

Greenbelt, MD 20771

Phone: (301) 286-1478

Or Fax order and completed forms to:

(301) 286-0317

Or E-Mail PDF or Image Files to:

sewporders@sewp.nasa.gov

Note: All orders should be accompanied by the SEWP Fax Cover Sheet (PDF).

Under normal circumstances, the time between the receipt of a Delivery Order at the NASA SEWP BOWL and delivery to Sword & Shield is less than 1 business day.

How to Troubleshoot a Problematic Order

Our customer care representatives are committed to getting products deliver on time, to the right location, and invoiced correctly. Should a problem occur in an order contact our SEWP customer service representative at 1-800-860-0075 Press 2 or by email at sewp-orders@sses.net

Surcharge