How does SecureHQ.com protect my information?

Our website's SSL (Secure Sockets Layer) technology encrypts all personal and credit card information and prevents it from being intercepted over the Internet. In fact, we have gone a step farther than most web sites: we use SSL and https on all of our pages, not just on the checkout page. Our SSL certificate was issued by Thawte, Inc., a world leader in encryption technology.

In order to safeguard your credit card information, we have decided to not offer "one-click shopping," in which your account information is stored in a cookie which can log you in automatically. For security reasons, we have chosen to not use cookies or one-click shopping. When you checkout, you enter your username and password. Even then, you must enter your credit card number for credit card purchases, so even if someone were to obtain your SecureHQ.com username and password they would not be able to charge merchandise to your credit card.

If you still don't feel comfortable making an online transaction on our site, you can phone in your order: just choose the "Get Info by Phone" option when you checkout. That will record your order for our database and return an order number to reference when you call. You can give your credit card or other payment information to the salesperson when you call.

Will my personal information be shared with other companies?

We will never share any personal information for any reason. From time to time we may partner with select companies to bring you special offers and valuable information. These offers are provided to SecureHQ.com and, in turn, we pass the information along to you. In this way, we ensure the privacy of your information. You can opt out of these offers at any time. When you create your account we give you the option to not receive these offers, and you can opt out at any time.

How do I make a request for a return or exchange?

Please see the return policy for conditions and instructions.

How do I find out if my package has shipped?

When we ship your order we'll email you the name of the shipper and the tracking number of the package.

You can enter these tracking numbers on the FedEx or UPS tracking pages to see your package status.

For more information about our shipping procedures, please see our shipping page .

What are my payment options at SecureHQ.com?

Please see the Payment Options page.