 General Juniper Information
Phone support is sold separately for Juniper products Telephone support and product updates are not included with Juniper products, but are sold separately. All Juniper products include 90 days of software subscription (free upgrades), which includes the latest firmware for appliances and the latest versions of all VPN products. Email support is provided for one year. Appliances include a one year factory replacement (RMA) warranty. We strongly recommend that customers purchase a support bundle with the product. Netscreen support options For an explanation of Juniper support options, please refer to this chart. Recommended support options Juniper Core Plus support includes return-to-factory warranty. However, you must return your appliance to Juniper before Juniper ships a replacement, which can take up to 10 days. We recommend Next Business Day support - if you have a problem Juniper will ship a replacement unit overnight delivery before you send back your appliance, so you're never without a box.
Juniper Shipping, Delivery and Tax
- Most Juniper firewall and VPN appliances are in stock and available for immediate shipment. IDPs are delivered in one to two weeks. Software licenses are ordered the next business day. Juniper takes about a week to process support orders.
- Juniper items are non-refundable. Juniper will replace defective items that are under warranty.
- Our standard shipping and processing fee is $20 per order.
- Our standard shipping method for U.S. orders is 3rd business day. This means that once the package is shipped, it will arrive within 3 business days. This does not guarantee that the package will arrive 3 days after you order it. We also offer faster shipping options.
- We do not charge sales tax unless the order is shipped to Georgia, Kentucky, Tennessee, or Washington, D.C.
No international shipping for this item
We can ship Juniper products to addresses in the United States and Canada only. For all other countries, please contact a reseller in your region.
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